Terms and conditions

These terms apply to every cleaning booked with Crystal Care Building Cleaning Services LLC (trade licence no. 1654420, Sharjah), whether you book on this website, on WhatsApp or by phone. By booking, you agree to them. Please read them once; they are short.

When you book, you get a booking code straight away. Our team then checks the booking and confirms it with you on WhatsApp or by phone.

If we can't provide a team at the time you chose, we'll contact you to offer another time. If no time suits you, the booking is cancelled at no cost to you.

• Prices are per cleaner, per hour, from AED 20 an hour, with a minimum of 2 hours. You see the full price before you book.
• Cleaning materials are optional and cost extra, per cleaner per hour, as shown when you book.
• There is no booking fee.
• You pay after the cleaning, by cash or card, to our team or as we tell you on the day. We never ask for card details online.
• If you ask the team to stay longer and they are free to, the extra time is charged at the same hourly rate.

• Free up to 12 hours before the start time. Just message us on WhatsApp or call us.
• For changes or cancellations less than 12 hours before the start time, or if the team arrives and can't get in, we may charge the price of 1 hour for each cleaner booked.
• If we ever have to move or cancel your booking (for example, because of bad weather or an emergency), we'll tell you as early as we can, and there is no charge to you.

• The team aims to arrive at the time you booked. Because of traffic, they may sometimes arrive up to 30 minutes later; we'll let you know if so.
• Please make sure the team can get in, and that water and electricity are available. If you won't be home, add access instructions when you book.
• Please put away cash, jewellery and other valuables, and tell us about pets or anything fragile.
• For their safety, the team may decline tasks such as working at height without proper equipment or handling hazardous waste.

If something wasn't cleaned the way you expected, tell us within 24 hours, with photos if you can. We'll look into it and agree with you on how to put it right.

Our team works carefully. If something is damaged during a cleaning, please tell us within 24 hours with photos. If our team caused it, we'll agree a fair solution with you.

We are not responsible for damage that was already there, normal wear and tear, items that were not secure, or valuable or fragile items you didn't tell us about before the cleaning.

Our cleaners are employed by Crystal Care. Please don't hire them directly or privately for work arranged through us, and please treat them with respect. We may stop a booking if the team is put in an unsafe situation.

These terms are governed by the laws of the United Arab Emirates. Any dispute that we can't settle together will be handled by the courts of Sharjah.

We may update these terms from time to time. The date at the top of the page shows when they last changed. Each booking follows the terms shown on the website when it was made.